TERMS OF USE

Welcome to the e-Participation System – a community engagement platform where you can freely raise your concerns, join in the community discussions and share wonderful ideas for us to achieve an inclusive People’s City by 2025.

Read the following Terms of Use and Privacy Policy carefully. By continuing to access or use the e-Participation System, you understand and agree, without limitation or qualification, to these terms.

YOUR USE OF THE EPS

Upon going to the e-Participation System site at eps.sanfernandocity.gov.ph, you agree to access and use the system for lawful purposes only. You are responsible for the knowledge of and adherence to any and all laws, executive orders, ordinances, resolutions pertaining to the use of ePS.

By making use of the system, you agree that you will not:

• Use the ePS to commit or encourage the conduct of any criminal offense or civil liability.
• Use the ePS for political reasons which may tarnish the credibility of the City Government
• Use the ePS as a platform for inappropriate actions such as: use the platform for business, for cyber-bullying, for creating fraud accounts
• Use the ePS to discriminate any individual or group based on the account of age, sex, sexual orientation and gender identity, civil status, disability, religion, ethnicity, or political affiliation.
• Use the ePS to impersonate other individuals, parties or entities
• Use the ePS to upload any content that contains software virus or any other files or computer codes that may disrupt and/or alter the functionality of the system
• Use the ePS to publish content that you do not have the right to share or disseminate or to delete and alter any content published on the system
• Use the ePS to disrupt the City Government, and claim a relationship or represent the City Government without proper authorization and authentication

The City Government of San Fernando, La Union reserves the right make necessary actions to accounts that are being used for any of the prohibited acts enumerated above.

YOUR PASSWORDS AND ACCOUNT SECURITY

By creating an account under the e-Participation System, you understand and agree that you are completely responsible for the security and confidentiality of your passwords in associated with any account you use of the system. Any activity or occurrence in your account is solely your responsibility.

If you notice any irregularity in your account activity, please contact the City Government of San Fernando e-Participation System here: contact@eps.sanfernandocity.gov.ph

The City Government of San Fernando, La Union reserves the right to suspend your account if we notice unnecessary use and performance of prohibited acts stated above.

INFORMATION YOU PROVIDE

In order to maximize the use of the e-Participation system, you may be required to provide your personal information. All the information you provide must be correct and up to date. With this, you give consent to the City Government of San Fernando to properly use your personal information in accordance with the RA 10173 or the Data Privacy Act of 2012.

To know more about how we use the information you provide, please check the ePS Privacy Policy below.

INTELLECTUAL PROPERTY

The City Government of San Fernando, La Union values and respects the intellectual property of others. We demand you to do the same

All proposals and ideas published by a user under the Share Your Idea function is solely his/her property. You do not have the right to post any form of content unless given the permission by the City Government of San Fernando, La Union.

All other content, design, information, graphics, images, pages, interfaces, links, software and other materials contained, published and displayed on eps.sanfernandocity.gov.ph, including the selection, are property of the City Government of San Fernando, La Union.

If you feel that any content that has been published and copied belongs to you, you may submit a Takedown Request sent to contact@eps.sanfernandocity.gov.ph.

If you wish to use any content published on eps.sanfernandocity.gov.ph, please practice proper citation.

DISCLAIMER

The City Government of San Fernando, La Union is not responsible for damages of any kind that may arise from the use of, or the inability to use eps.sanfernandocity.gov.ph or any of the materials contained on eps.sanfernandocity.gov.ph whether the materials contained on eps.sanfernandocity.gov.ph are from the City Government of San Fernando, La Union or a third party.

Amendments and/or periodical changes to the executive orders, resolutions, ordinances and other laws, as well as changes in schedules in events, projects, programs and activities may or may not be immediately reflected in the system.

MISCELLANEOUS TERMS

The City Government of San Fernando, La Union reserves the right to revise or amend these terms without notice. Any amendment in these terms is effective immediately upon posting, unless stated otherwise.

Your continued use of eps.sanfernandocity.gov.ph following the publishing of the amendments automatically means your acceptance of the amendments. You are advised to review the Terms of Use from time to time.

PRIVACY POLICY

PURPOSE

As we have always valued your privacy, we continue to push for ways to uphold your privacy that is why it is important for us to let you know the data we collect from you, how we use it and how we want you to have meaningful control over it.

Our privacy policy explains how the e-Participation System – a community engagement platform of the City Government of San Fernando, La Union collects, uses and discloses information about you. This will also describe your options with regards to the use of, access to, updating and correcting your Personal Information.

We are committed to maintaining your confidence and trust in us, that is why we pledge the following:

Keeping you informed: We will keep you informed with our privacy practices as well as update you with changes in these practices, if the need arises.

Keeping your information safe: We have designed a system that will safeguard your information in accordance with the Data Privacy Act of 2012.

SCOPE

This privacy policy applies to all Personal Information we collect when you use or access the e-Participation System through eps.sanfernandocity.gov.ph.

Personal Information, as defined through Republic Act 10173 or the Data Privacy Act 2012, refers to any information, whether recorded in material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

All individuals whose responsibilities include the processing of personal information through the e-Participation System on behalf of the City Government of San Fernando, La Union are expected to protect these data by adhering to this policy.

TYPES OF INFORMATION WE COLLECT

1. Information You Provide to Us. We collect information you provide to us directly through the following:

Account Registration: To access the services of the ePS, you as a user is asked to provide to the system you will be asked to provide your name, birthday, address and contact number.

Feedback Processing: When you use the report service function by reporting a concern or sharing a feedback with a certain service provided by the City Government of San Fernando, La Union, we may collect information from you such as your name, email address, home address and contact number for easier verification of information as well as immediate and appropriate action.

Surveys and Polls: Surveys and polls may be conducted from time to time to improve our service delivery systems. If you decide to participate in these, you may be asked to provide personal information. Note that participation in surveys and/or polls are voluntary, therefore all information you provide to us is voluntary and given with consent.

2. Information We Collect Automatically

Location Information: Information about your device location may be collected each time you access or use the e-Participation System or otherwise consent to the collection of this information.

Analytics: We may use our analytics to collect information regarding client and visitor behavior and demographics which will be used in the development of the content produced through the e-Participation System as well as the development of other City Government of San Fernando, La Union produced content. This however is not tied to any form of personal information.

USE OF INFORMATION

The personal information we collect, acquire and hold is used for the following reasons:

• Help the City Government of San Fernando, La Union respond to any concern, feedback or request which is not readily available on the e-Participation System.
• Investigate a problem reported to the City Government through the e-Participation System.
• Help the City Government improve on the delivery of services to the public.
• Dissemination informational and key development updates on topics such as, but not limited to, public benefits and services and well as upcoming City projects, programs and events. If the user does not agree to receive further information through email and online marketing, the City Government will not send such information. If the user however agrees to receive further information, the City Government of San Fernando, La Union will only send information in categories that are authorized by the user.
• Sharing information within the departments in the City Government or other government agencies with the sole purpose of facilitating services and benefits, in accordance with all national and local laws and regulations.

The City Government of San Fernando, La Union does not in any way rent out or sell personally identifiable information provided by the client/citizen. The City would not exchange or trade information to third parties without the ultimate consent of the information owner.

SHARING OF INFORMATION

The information we have acquired, collected and held may be shared if the following reason/s arise:

• The information provided may be disclosed if a request is made under the Freedom of Information Law or court order, if such information is not protected by national or local law.
• Using the e-Participation System constitutes the user’s consent to the City’s monitoring of all uses of the system. However, if such monitoring reveals possible evidence of criminal activity or any other unauthorized use, the individuals responsible for monitoring the e-Participation System may provide your information and report such activity to authorized law enforcement agencies such as but not limited to the Philippine National Police.

RETENTION

The City Government of San Fernando, La Union retains the personal information we collected (as identified in this policy) for as long as the use of our services are necessary to fulfil the purpose/s by which it was collected.

MONITORING AND SECURITY

The City Government of San Fernando, La Union will always integrate the protection of personal information into the design, implementation and day-to-day operations of the e-Participation System.

For instances that provides an opportunity for a user to receive or create a password to access or submit personally identifiable information, the user must not disclose or divulge his/her password to anyone.

The City Government, and the individuals responsible for the management of the e-Participation System is strictly prohibited to ask or demand to a user for a password through a telephone call, e-mail. direct message via social media sites or other forms of unsolicited information.

To ensure maximum cyber safety, once a user finishes using an application or applications which are password protected, they must exit the relevant page/s. If the server is publicly-accessible and owned, the user must close or shut down the entire session as well as flush any temporary caches down the entire session and log-out all of the applications.

CHILDREN’S PRIVACY PROTECTION

The City Government of San Fernando, La Union does not knowingly collect, maintain and/or use personal information from minors (children 18 years and below). Should you have learned that your child has provided personal information, you may inform us through contact@eps.sanfernandocity.gov.ph.

Should personal information be collected from minors (children 18 years old and below), we will promptly take steps to delete such information.

OTHER RIGHTS AND IMPORTANT INFORMATION

Amendments to the Privacy Policy: Amendments to the Privacy Policy may be done for the improvement of the system. If you continue to visit and use the e-Participation System after changes in the policy has been made, you automatically provide your consent to the changes.

Publishing Amendments to the Privacy Policy: Significant changes to the policy would mean publishing of the amended policy through the e-Participation System, through email or as otherwise required by law. Any published amendment of the policy will take effect immediately upon publishing.

New Uses of Personal Information: Before using your personal information for any new reason or purpose not stated above, the City Government of San Fernando, La Union will provide information regarding the new purpose and ask for your consent. Failure to give consent will automatically mean we cannot process your personal information for any new or additional purpose.